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Date de naissance: 24/12/1966
|Posté le: Sam 8 Juil - 09:00 (2017) Sujet du message: Help Desk Support Complete SelfAssessment Guide
Will Help Desk Support deliverables need to be tested and, if so, by whom? How will you measure your Help Desk Support effectiveness? What other areas of the organization might benefit from the Help Desk Support team’s improvements, knowledge, and learning? Does the Help Desk Support performance meet the customer’s requirements? How can we improve Help Desk Support?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CIO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Help Desk Support assessment.
Featuring 420 new and updated case-based questions, divided into seven core areas of process design, this Self-Assessment will help you identify areas in which Help Desk Support improvements can be made.
In using the questions you will be better able to:
- diagnose Help Desk Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Help Desk Support and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Help Desk Support Index, you will develop a clear picture of which Help Desk Support areas need attention.
Included with your purchase of the book is the Help Desk Support Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book.
This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com